Shipping

All orders are shipped via USPS Ground Advantage. There is a flat rate shipping cost of $4.00. Orders that total $75.00 or more will ship for FREE. Please note that shipping is only provided within the U.S.

Order Processing

Online orders are processed daily. Please allow 2-3 days for shipment confirmations. All shipment confirmations are sent to your email address on file with Jewelry Galore.

Refunds/Exchanges

Our care team works diligently to ensure that all items are inspected before they are shipped. However, we know that sometimes we may miss a piece or two during the quality assurance process. Please inspect your order upon receipt and notify Jewelry Galore within 48 hours if an item is defective or damaged. We will replace the defective or damaged item if it is still available in our inventory. You will receive a refund if the item is no longer available. No replacements or refunds will be given after the 48 hour notification deadline.

If you have received a defective or damaged item, please email a picture of the item along with a description of the issue to ShopJewelryGalore1@gmail.com. Please allow 24 business hours for a response to your request.

Lost Orders

You will receive shipment confirmation when your order has been processed. All orders can be tracked via the tracking number provided in your confirmation email. Once USPS has confirmed that your package has arrived at their facility and you have not received your order as estimated, then you must contact your local post office to inquire or file a claim. Jewelry Galore is NOT responsible for packages that have been lost during transit.